Shipping & Delivery

1. What is the FOB point?

Detroit, MI.

2. How will my order be delivered?

Trucked by your specified carrier.

3. What are the shipping lead times?

8-12 weeks.

4. What about returns?

Defected products can be returned and exchanged for a replacement.

5. What is the warranty?

One year from shipping date for defective products.

6. What are the payment terms?

50% prepayment, 50% upon receipt.

7. What are the payment methods?

PayPal, credit card, and wire transfer.

Customized Logos

1. What is the minimum order quantity for custom logos?

100 pcs.

2. What info is needed to create custom logos?

Specify the colors. Please provide Pantone Matching System number (www.pantone.com) or example team.

Logo artwork file – Adobe Illustrator, Adobe Photoshop EPS, PDF, TIFF of JPEG. Minimum 300 dpi resolution.

3. What are the cost factors to produce custom logos?

We use the pad printing process to apply logos. For multi colored logos, each color requires a separate print pad.

For 2 sided printing, each side requires a duplicate set of print pads, if the logo is not symmetric. Logos are not symmetric if they are alphanumeric or contain images that must point in a specific direction.

Each print pad costs $150.

4. What are logo dimensions?

The maximum printed size is 2-3/4” x 3”.

Custom Colors

1. What is the minimum order quantity for custom streamer colors?

100 pcs.

2. What is the minimum order quantity for custom pom holder colors?

500 pcs or $320 lot charge.

3. What info is needed to customize your colors?

Specify the colors. Please provide Pantone Matching System number (www.pantone.com) or example team.

Awareness Ribbons

What is the minimum order quantity for custom awareness ribbon colors?

  • 100 pcs.